Richard Niver - Business System Solutions

HR Systems Consultant
Global HR Shared Services Consultant at eBay, Inc
February 2010 - September 2010
eBay Inc. connects hundreds of millions of people around the world every day providing the Internet platforms of choice for global commerce, payments, and communications.
   * Established detailed business requirements for a Global Human Resources Shared Service to eliminate redundancy, streamline processes, and create a scalable HR Services model that can accommodate long-term growth of the company
   * Implementation of Regional HR Shared Service Centers in North America, Europe, and Asia Pacific includes technical infrastructure for handling call flow and routing, agent role definitions, case management workflow, employee records document management, knowledge base management, and employee self-service through portal access and web form inquiry capabilities

HRIS Consultant - Business Support Operations
Business Support Operations at Kaiser Permanente
July 2009 - December 2009
Kaiser Permanente is the nation’s largest not-for-profit health plan, serving more than 8.6 million members.
   * Developed integrated business analyses, projections, and recommendations for incorporation into strategic IT decision-making
   * Collaborated on plans to implement specific Hewitt recommendations for cost savings and service improvement
   * Presented recommendations for 2010 Labor Bargaining to simplify union benefit administration
   * Designed and implemented new standardized case management processes for Worker Absence Management (WAM) to create a positive and consistent employee experience
   * Enhanced tools and processes to provide more timely and accurate information for WAM pay integration (SDI and Workers Compensation)

Manager, HRIS Shared Services
Fujitsu America
July 2005 - April 2009
The Fujitsu America HRIS Shared Services hosts, maintains, and operates a shared PeopleSoft environment for 14 Fujitsu North American companies with an approximate total of 9,600 employees across the US, Canada, India, the UK, and Australia.
Reported directly to Fujitsu's North American CIO, developing and managing the HRIS Shared Services  
   * Key contributing leader with multiple HR business and operations partners, payroll services, benefits, financial departments, IT support groups, C-level executives, hardware vendors, and software vendors to streamline processes, improve information sharing, and meet corporate business objectives
   * Tripled the number of employees supported by Fujitsu America’s HRIS services, consolidating the North American HRMS systems and adding an additional $1MM in annual revenue
   * Developed Service Level Agreements and pricing models for Shared Services to standardize service offerings, improve operational efficiency, and bring revenue in line with costs
   * Developed and supporterd interfaces to internal and external systems
      - Payroll
      - Benefits
      - 401(k)
      - Performance Review
      - Travel Services
      - Immigration Services
      - Project Accounting
      - Financials
      - On-line Learning
      - Resource Management Systems
      - LDAP/ Active Directory

Senior Manager
ARINSO International
August 2003 - July 2005
ARINSO International offers innovative HR business solutions to the world's largest employers. ARINSO stands out through a focus on HR, expertise, experience, and global coverage.
Reported directly to the Vice President US Operations, PeopleSoft Practice and participated in the establishment and development of a PeopleSoft Consulting practice in the United States for ARINSO

   * Senior Manager, US PeopleSoft Practice
   * Technical Consultant for ARINSO clients:

Senior Consultant
CDG and Associates
August 2002 - August 2003
CDG and Associates is a consulting firm specializing in HR systems implementations, upgrades, and customizations (Oracle, PeopleSoft, SAP, SAS, ADP, Lawson, and UltiPro).

Senior Application Developer
PeopleSoft
September 2001 - August 2002
PeopleSoft provided industry leading Human Resource management systems, Customer Relationship Management, Manufacturing, Financials, Enterprise Performance Management and Student Administration software solutions to large corporations, governments, and organizations.

Project Manager and Senior Technical Consultant
Annuncio Software, Inc.
October 1999 - March 2001
Annuncio Software provided an e-Marketing CRM Platform that enabled business users to easily define, automate, and analyze marketing campaigns across multiple marketing touch points and to personalize web sites and web stores. Annuncio’s value proposition was to increase both revenue and customer loyalty.

Annuncio's software was acquired by PeopleSoft in late 2001 and integrated as the marketing automation component of their CRM suite.

Co-Founder and Principal Consultant
User Based Systems
1982 - 1999 
User Based Systems is a consulting firm specializing in the development of custom business software on multi-value Pick-based platforms (Microdata/McDonnell Douglas Reality, Ultimate, Adds Mentor, Prime Information, Revelation, UniData, uniVerwse, and Pick Systems).

Clients have included organizations in a wide variety of industries:
      - Process and discrete manufacturing
      - Wholesale distribution
      - Retail and catalog sales
      - Field service and repair
      - Staffing and placement
      - Oil and gas
      - Casualty insurance
      - City, county, and state government
      - Defense contractor
      - School district
      - Hospital and nursing home

Education
Diablo Valley College
PMP Certification Course

Florida State University
Liberal Arts

University of California, Berkeley Extension
Computer Science